Terms of service

Terms of Service

Effective Date: January 2025

Welcome to our Mukare eCommerce store! By using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

  • These Terms govern your access to and use of our website and services.
  • We reserve the right to update or modify these Terms at any time.
  • By continuing to use our services after changes are made, you accept the updated Terms.

2. Orders & Payments

  • All prices are listed in the respective local currencies:
    • Europe: EUR (€)
    • USA: USD ($)
    • India: INR (₹)
    • New Zealand: NZD ($)
  • We accept payments via PayPal and other available payment methods.
  • Orders may be subject to additional verification before processing.
  • We reserve the right to refuse or cancel any order at our discretion.

3. Shipping & Delivery

  • Shipping times vary by region:
    • Europe: 5-10 working days
    • USA: 7-14 working days
    • India & New Zealand: 7-14 working days
  • Delays caused by customs or local authorities are beyond our control.
  • Customers are responsible for providing accurate shipping details. We are not liable for lost shipments due to incorrect addresses.

4. Returns & Refunds

Our return policy complies with applicable consumer protection laws:

  • Europe: Consumers have a 14-day withdrawal right for online purchases, excluding custom or perishable goods.
  • USA, India, New Zealand: Returns are accepted within 30 days of receipt, provided the product is in original condition.
  • Refunds will be processed within 3-5 business days after approval.
  • We do not cover return shipping costs unless the item is defective or incorrect.

5. Product Warranty

  • European Union: All products have a minimum 2-year legal warranty against defects or non-conformity.
  • Other regions: Warranty policies vary. Contact our support for details.
  • Warranty claims require proof of purchase and photos of the defect.

6. Limitation of Liability

  • We are not responsible for indirect, incidental, or consequential damages resulting from product use.
  • We are not liable for losses due to delays, failed deliveries, or third-party carrier issues.

7. Intellectual Property

  • All content on our website, including images, text, and trademarks, is our property.
  • You may not reproduce, distribute, or use our content without prior written permission.

8. Governing Law

  • Europe: These Terms comply with the EU Consumer Rights Directive and GDPR.
  • USA: These Terms follow the Federal Trade Commission (FTC) guidelines.
  • India & New Zealand: Local consumer protection laws apply.
  • Disputes will be handled under the jurisdiction of [Your Country].

9. Contact Information

For any questions regarding these Terms, please contact us at support@mukare.com.

By using our services, you acknowledge that you have read and agreed to these Terms of Service.